Maintenance & Support

Infence offers 2nd and 3rd level support services of proprietary and 3rd party applications. With a decade of experience we are able to deliver you the highest quality services, including upgrades and patches, necessary improvement, monitoring and changes management. Our dedicated support teams are able to help you both on- and off-site.

What we offer
  • Support of websites and program products in working conditions
  • Research of any customer’s problems connected with website’s/application’s work
  • Bug fixing
  • Development and implementation of new functionality
  • 24x7 Websites and software support
  • Technical and user’s specifications writing in Russian and English
  • On-demand on-site support
  • Software specialists’ consultations
Your benefits:
  • Fast reaction on customer’s requests. Immediate support measures are taken
  • Research of the programming code condition and quick start of fixing activities
  • High level of technical specialists’ efficiency
    a) Preliminary schedule coordination
    b) Daily/weekly report of the work done
    c) Easy excess to a bug tracking system
  • “One window” – you only communicate with a dedicated project manager, no need to manage a large support team on your own. In case of an unusual problem, we decide where the issue should be escalated to (hosting companies, third parties application suppliers, etc).
  • The individual approach to every customer. Specialists for your project support are selected on individual basis after careful analysis of the project requirements and needs.
  • You only pay for the actual work hours spent on the support of your application
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